FAQ

1.Q: Do you charge for shipping and sales tax?
  A: All of our price including Sales Tax ,that means ,we will pay for the sales tax !

2.Q: Are your products of good quality?
  A: The quality are the best. We cooperate with the toppest manufacturers. We always get the best products of different styles.

3.Q: Why are your items cheaper than the market?
  A: We are worldwide company. we bring items directly from the manufacturers to the customers abroad. We send the item from factory straightly with manufacturer's price. That's why our shoes are cheaper than the market. Please be assured, it's 100% authentic.

4.Q: How do I place an online order?
  A: Choose the products you would like to purchase, add the items to your cart.
Click the Checkout button.
Confirm your delivery information, make sure your billing adress matches the shipping adress. Then you can continue to checkout.
You can confirm your payment information and choose your payment method. Enter your redemption code if you have any.
Review the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching.
Then u will receive a confomation email about the order.

5.Q: Where do I return my shoes?
  A: Please ask an request feedback now on our website,we will reply soonest into your email including return information.

6.Q: How long does it take in shipping order door to door?
  A: One week usually.Here we arrange order package and ship it out within 12hours in our working days - Monday to Friday-4:30 am to 6 pm (GMT +08:00). And in others time,we have our service online someday for business busy.

7.Q: How to know my order is shipped out?
  A: When the product delivery takes place, you will receive a notification by e-mail which notify you that your product has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly.

8.Q: My order still says processing after a few days.
  A: This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.

9.Q: Are card details kept on easybuyying.com servers?
  A: No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via easybuyying.com servers, all transaction data flow being secured using the latest technology available.

    For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.